Why long term service and why from WEBER? Almost 100 years of company history speak for continuity and experience, from which we derive our principle for the use of resources, i.e. sustainability, which we follow every day. To achieve this in practice, we require a service which always has an eye on all resources involved – the raw materials, the machines and the people.
That is why, from our point of view, a decision for a new extruder is much more than just an investment into a machine, whether for an owner-run company or for a group of companies. Owners or managing directors need a professional partner at their side who supports them along the long path of optimum use of a machine. Production managers often want a comprehensive carefree package to ensure smooth operations. Product and process developers, process engineers, maintenance personnel or purchasers also require different services to turn the purchase of an extruder into the basis for a successful business deal. WEBER has analysed all these special requirements for different customer groups and included them in the WEBER service cycle. This is where customers find customised services, from project planning and the start phase to operation and product optimisation.
They are all based on one very special aspect which distinguishes WEBER: personal service. It is characterised by permanent contacts (experts) in all areas and a technical service team which can provide reliable help with questions.
All this makes WEBER into the company which is held in great esteem by customers all over the world – a 360 degree service provider for whom service is more than just a buzzword, but rather part of the active company philosophy: quality – performance – sustainability – service.
- Sustainable economic efficiency for procurement and production
- Maximum production reliability
- Full service during the project planning, start-up and operating phases
- Training courses for long term quality assurance
- Long term cost reduction through energy optimisation
- High level of machine availability
- Short term spare part supply
Advantages across all project phases